SHIPPING & RETURNS
Shipping Policy
At Ero.nvision Shop, we are committed to delivering your order quickly and securely so you can express yourself with confidence. Please review our shipping details below:
Processing & Delivery Times
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Order Processing: Orders are processed within [X] business days (excluding weekends and holidays).
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Standard Shipping: Estimated delivery time [X-X] business days after processing.
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Expedited Shipping: Available at checkout for faster delivery.
Shipping Rates & Carriers
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We offer [free shipping over $X] on all domestic orders.
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Shipping costs are calculated at checkout based on location and selected shipping method.
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Orders are shipped via [Carriers – e.g., USPS, FedEx, UPS, DHL].
International Shipping
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We proudly ship worldwide! International shipping rates vary by destination.
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Customs fees, duties, and taxes are the responsibility of the customer.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to stay updated on your package’s journey.
Lost or Delayed Packages
If your order is delayed or lost, please contact us at [support@erovision.com], and we’ll work with the carrier to resolve the issue.
Return & Exchange Policy
We want you to love your purchase! If something isn’t quite right, we’re happy to offer returns and exchanges under the following conditions:
Returns
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Items can be returned within [X] days of delivery.
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Products must be unworn, unwashed, and in original condition with tags attached.
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Returns for store credit or refunds will be processed within [X] business days after receiving your return.
Exchanges
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We offer free exchanges for size or color within [X] days of delivery.
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If your preferred item is unavailable, you can opt for store credit or a refund.
Non-Returnable Items
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Final sale items, gift cards, and personalized/custom pieces cannot be returned.
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For hygiene reasons, [e.g., earrings, swimwear, or undergarments] are non-returnable.
How to Initiate a Return or Exchange
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Email us at [returns@erovision.com] with your order number and reason for return/exchange.
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We will provide return instructions and a shipping label (if applicable).
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Ship the item back in its original packaging.
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Once received, we’ll process your refund, exchange, or store credit.
If you have any questions, we’re here to help! Contact us at [support@erovision.com] for assistance.